Last updated: March 2026
This Cookie Policy explains how KhataWise, operated by Salasar eCommerce Total Solutions Private Limited ("we", "us", "our"), uses cookies, local storage, and similar technologies when you access our website and application.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide reporting information, and enable personalization.
2. Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the Service to function and cannot be disabled. They include:
- Session Cookie (khatawise_session): Maintains your authenticated session while you use the application
- CSRF Token (XSRF-TOKEN): Protects against cross-site request forgery attacks
- Load Balancer Cookie: Ensures your requests are routed to the same server for session consistency
- Cookie Consent Cookie: Remembers your cookie preferences
2.2 Functional Cookies
These cookies remember your choices and preferences to enhance your experience:
- Your selected company and financial year context
- Your preferred language and display settings
- "Remember me" login functionality
- Sidebar collapse/expand preferences
2.3 Performance and Analytics Cookies
These cookies help us understand how you interact with the Service so we can improve it:
- Pages and features you visit most frequently
- Time spent on different sections of the application
- Error tracking and performance monitoring
- Conversion tracking for marketing campaigns
3. Local Storage and IndexedDB
In addition to cookies, KhataWise uses browser local storage technologies to improve performance:
- IndexedDB: We store a local copy of your master data (accounts, contacts, items, voucher series) in your browser's IndexedDB for faster access and reduced server load. This data is synced with the server regularly.
- Session Storage: We store temporary session flags (such as sync status) to avoid redundant operations within a single browser session.
- Local Storage: We may store non-sensitive preferences and UI state information.
This locally stored data remains on your device and is not transmitted to third parties. You can clear this data at any time through your browser settings or by using the "Force Sync" feature in the application.
4. Third-Party Cookies
We may use the following third-party services that set their own cookies:
- Payment Gateways: To securely process subscription payments
- Analytics Providers: To help us understand usage patterns and improve the Service
- Customer Support Tools: To provide chat-based support (if enabled)
These third-party cookies are governed by the respective privacy policies of those services. We do not control their cookie practices.
5. Cookie Duration
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (typically 30 days to 1 year) or until you delete them
- "Remember Me" Cookie: Expires after 30 days
6. Managing and Disabling Cookies
You can manage or disable cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block all or specific cookies
- Set preferences for specific websites
- Receive alerts before cookies are set
Please note: Disabling essential cookies will prevent you from logging in and using KhataWise. Disabling functional cookies may result in a degraded experience.
To clear IndexedDB data, you can use your browser's developer tools (Application > Storage > IndexedDB) or clear all site data through browser settings.
7. Updates to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
8. Contact Us
For questions about our use of cookies and local storage technologies:
Email: privacy@khatawise.com
Website: https://khatawise.com