Last updated: December 2024
Salasar eCommerce Total Solutions Private Limited ("we", "us", "our", operating as "Arena Softwares" and "KhataWise") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our KhataWise cloud accounting software.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Name, email address, phone number
- Business name and address
- GST Identification Number (GSTIN)
- PAN (Permanent Account Number)
- Bank account details for reconciliation purposes
- Payment information for subscription billing
1.2 Business Data
When you use KhataWise, you may input:
- Financial transactions and accounting records
- Customer and vendor information
- Invoice and billing details
- Inventory and product information
- Banking and reconciliation data
1.3 Technical Information
We automatically collect:
- IP address and device information
- Browser type and version
- Usage patterns and feature interactions
- Log data and error reports
2. How We Use Your Information
We use your information to:
- Provide and maintain the KhataWise service
- Process your transactions and subscriptions
- Send service-related communications
- Provide customer support
- Improve our software and services
- Ensure security and prevent fraud
- Comply with legal obligations
3. Data Security
We implement robust security measures including:
- 256-bit SSL encryption for all data transmission
- Encrypted data storage
- Regular security audits
- Access controls and authentication
- Daily automated backups
4. Data Sharing
We do not sell your personal or business data. We may share information with:
- Service providers who assist in our operations (hosting, payment processing)
- Legal authorities when required by law
- Third parties with your explicit consent
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain data for up to 7 years as required by Indian tax and accounting laws.
7. Cookies
We use cookies to enhance your experience. See our Cookie Policy for more details.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the application.
9. Contact Us
For privacy-related inquiries, contact us at:
Salasar eCommerce Total Solutions Private Limited
(Operating as Arena Softwares / KhataWise)
Email: privacy@khatawise.com
Website: https://khatawise.com